Faizel Patel, Radio Islam News - 09-04-2019
The National Consumer Tribunal has instructed Volkswagen Financial Services to refund, with interest, customers it charged for on-the-road , administration and handling service fees since 2007.
In its judgment, the Tribunal found that the “on the road” fee, admin fee and handling fee charged by Volkswagen Financial Services to consumers on credit agreements are not permitted by the National Credit Act.
The tribunal ruled that Volkswagen Financial Services should stop charging consumers the prohibited fees by Wednesday and should submit a written confirmation that it had done so by April 25.
The NCR's Nomsa Motshegare says they welcomes the judgment as it affirms the protection given to consumers by the National Credit Act against illegal charges and fees on credit agreements.
“The NCR will continue to conduct industry-wide investigations on fees and charges on credit agreements to root out illegal charges and fees on credit agreements.”
The tribunal also instructed Volkswagen Financial Services to submit a list of all the consumers who were charged the fees and the amount of fees charged to the consumers.